Terms & Conditions

Last updated: 16 June 2025

These Terms & Conditions govern your use of our website and services. By accessing our site or booking a service with us, you agree to the following terms.

1. Services Offered

Betterlocksmiths LTD provides residential, commercial, and automotive locksmith services throughout London. All services are subject to availability and confirmation of booking.

2. Appointments & Cancellations

• Appointments can be made online or via phone.
• Cancellations must be made at least 2 hours in advance of the scheduled time.
• Late cancellations or no-shows may incur a call-out fee.

3. Pricing

• All pricing is provided upfront and transparently.
• Prices listed on the website (e.g., emergency services, lock changes) are starting rates. Final pricing may vary depending on the complexity of the job.
• Payment is due upon service completion unless otherwise agreed in writing.

4. Payment Methods

We accept:

5. Warranty

All lock installations and parts come with a 30-day warranty unless otherwise specified. Warranty does not cover misuse, accidental damage, or unauthorised tampering.

6. Limitation of Liability

Betterlocksmiths LTD will not be held liable for:

• Any indirect or consequential losses resulting from delays or service unavailability.
• Damage caused by forced entry requested by the client (e.g., emergency lockout situations).
• Issues arising from previously installed or faulty third-party hardware.

7. Website Use

You may browse our website for personal use only. Reproduction, copying, or redistribution of content for commercial purposes is prohibited without written permission.

8. Privacy

Please refer to our Privacy Policy for details on how we collect and use your data.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts in London.

10. Contact Us

For any questions about these Terms & Conditions, contact us: